Etiquette in Call @ work


  1. Always advised to take call from conference room/separate area, so it would save you from background disturbance and other distractions.
  2. In call, Punctuality matters; so we have to start join call at least 5 minutes before. Always respect your and others time and also it would give you time to fix if any issue i.e. call-bridge failure, call-disturbance etc.
  3. In call, notify your presence at the time of joining. So attendees would know about you. If you join late, specify the reason and ask for the apology.
  4. Please make sure in starting of the call, that all members are properly audible to each other.
  5. Always greet attendees according to their time-zone. So it is recommend that you should know about attendees before the call.
  6. Always communicate promptly, if you are not able to listen properly other callers by any reason.
  7. Always keep your notebook/laptop handy to note down important points during the call.
  8. While attending Important call, be there only. Don’t distract yourself during call.
  9. In client call, your voice plays vital role. Your voice represents you solely. Other person knows and make his/her opinion about you; through your voice. So your voice should be clear and audible to others.
  10. Don’t make your voice too loud or low during call conversation. Always talk in calm mode, it would help you to communicate properly to others.
  11. In call, use MUTE button wisely. Do unmute before start speaking and mute once you finished.
  12. Don’t use words which have difficult pronunciations if possible. It would recommend that keep your statements short.


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